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Contact us
Assistance
For any ASSISTANCE request during your stay, you must IMMEDIATELY notify the medical assistance platform
Dedicated phone number 7/7 and 24h/24
Assistance service
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01 45 16 77 07 (from France) +33 1 45 16 77 07 (from abroad) |
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| voyage@mutuaide.fr | |
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MUTUAIDE - Service Assistance 126 rue de la piazza 93196 NOISY LE GRAND CEDEX |
Important: Unless you call beforehand, your medical file cannot be processed.
Compensation
In order to report an INSURANCE claim, we invite you to do so via this website.
Monday - Friday (2pm to 5pm)
Compensation service
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01 55 98 57 42 (from France) +33 1 55 98 57 42 (from abroad) |
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| mytripassurance@voyage-prive.mutuaide.fr | |
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MUTUAIDE – Service Assurance
TSA 20296 94368 BRY SUR MARNE CEDEX |
Important: The declaration must be made within 5 BUSINESS DAYS following occurrence of the insurance case.
